What if you could crowd-source an endless supply of fresh ideas and tackle your most pressing customer-facing issues.
The good news is that the answers are already in the room!
Iconic brands are disappearing left and right and no-one is immune to disruption and an ever-changing business environment!
Uncertainty is wreaking havoc on traditional business models. Bankruptcies are at a record high. Entire categories, once thought immune, are falling by the wayside. Sears, Cheesecake Factory, Hertz, Cirque Du Soliel, 24-Hour Fitness—bankrupt. Toys-R-Us—Gone! Forever 21—Certainly not forever. Pay-Less Shoes, Gymboree, Party City… Even the Gap, Victoria’s Secret and Walgreens are closing hundreds of stores. Over 15,000 retail stores closed in the past year!
HERE’S THE TRUTH: No business can afford to be complacent! Every company in every category is vulnerable to radical disruption, online competitors and lower priced alternatives. - And it’s happening faster than anyone predicted.
Loyalty is becoming a thing of the past because alternatives are plentiful. And let's be honest, it’s really pretty easy to leave you for a competitor.
Here's the New Reality in Business:
Competitive advantage today doesn't come from clever marketing. It comes from eliminating friction in your buying process, and delivering what your customers want - the way they prefer to buy and receive it.
In short, the winners in business today are companies that are extraordinarily easy to do business with!
Here's what I've learned:
In writing my past five books and in my years of international consulting, I have engaged in over 4,500 one-on-one conversations with company CEOs and top leaders regarding their competitive advantage and business struggles. I have spoken to business owners, managers and their teams across America and in 24 countries around the globe.
And the biggest challenge wasn’t the customer engagement work I did with their teams, it was what happened — or didn’t happen — in the months that followed!
What I heard again and again was: “How do we keep this important conversation going and not lose momentum?”
Answering that question was the genesis of what has become the most relevant, actionable and impactful work of my career.
When you engage your team in weekly, structured, customer-focused conversations, you get:
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Involved leaders and employees who are focused on your customers...and not just their jobs.
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Access to virtually unlimited fresh ideas to solve customer issues and enhance your customers’ experience
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Increased loyalty and retention resulting in more predictable long-term revenue.
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A future-proofed businesses model as you consistently address issues and improve your service delivery!
Watch Examples of the Customer Experience Advantage "Morning Huddle" Weekly Conversation!
How often is there a disconnect between what we think we're buying and what is ultimately delivered? Nothing feels worse than feeling cheated. In this Morning Huddle, David Avrin discusses how to ensure that you and your customers/clients are on the same page.
Watch as David Avrin explains a clever and creative way to “future proof” your customer and client engagement. He shows how you can identify vulnerabilities by competing against yourself.
Shifting the blame is a far more common practice than most people realize. But when we call-out the mistake of someone in our own company in order to save face, we too often hurt ourselves in the process.
Here’s what others are saying about the Customer Experience Advantage "Morning Huddle" and David Avrin’s powerful lessons:
"The Morning Huddle is an excellent way to extend and reinforce the content David shared at our annual dealer conference. Our dealers are more engaged and committed to delivering the ideal consumer experience than ever!"
Pam Feese
Channel Marketing Manager, Eastman Performance Films, LLC.
"What a great way to kick off the week. The topics in The Morning Huddle are not only very timely, but relevant to every department in our organization. They continue to spark discussions that would routinely be overlooked. "
Brent Abrahm
President and Chief Executive Officer, Accruit
"The Morning Huddle content is really insightful and helps us initiate conversations that improve our experience with our clients and ultimately, improve on our sales goals. "
Tammy
International Building Investment, Inc.
Regardless of the size of your operation, The Customer Experience Advantage Morning Huddle can spark some powerful conversations!
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Entrepreneurs and Solo-preneurs can watch the catalyst video conversation starters on their cell phone or computer. Use the included facilitator's guide to ask questions, record ideas and plan next steps.
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Management teams can gather together representing their prospective divisions and watch together. Then discuss challenges while offering their unique perspectives and input.
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And large organizations are encouraged to involve everyone at every organizational level, including them in the discussion. By casting a wider net, you can elicit broader perspectives and capture more ideas that could impact your customers' experience.
Meet as a roundtable and take turns leading the weekly discussion...
...or gather with remote staff to get everyone's feedback, input and creative solutions.
Enroll today and make the commitment to engage with your team for a short Morning Huddle every week!
We both know that if it’s not on the calendar, it’s not going to happen! (At least not consistently.) A memorable and preferable Customer Experience can be your competitive advantage, but only if you keep the subject top-of-mind and the conversations ongoing.
Membership Pricing Options
Your membership in this powerful initiative is a very reasonable $29/month for individual Professional/Solo-Preneurs, and only $99/month for businesses with fewer than 50 employees. That's $99/mo for the entire company! Join our world-wide audience! New languages are being added every month including Spanish, Hindi (India), Mandarin Chinese and more. Just make a request and we will accommodate!
Professional/Solo-Preneur Membership
$29/Month
ANNUAL MEMBERSHIP
Pricing for individual professional membership.
INCLUDES:
Weekly video lesson/challenge
Facilitator's Guide
Member Benefits
Business Membership (up to 50 employees)
$99/Month
ANNUAL MEMBERSHIP
Note: If you have over 50 employees, please email me at [email protected] We have very low-priced membership options for your organization, as well as additional benefits afforded our larger organizational members!
Outside the United States?
Click below for our international versions of the Customer Experience Morning Huddle program. (New languages being added in the weeks ahead. Please email to inquire!)
Hindi (India)
Click on the flag to see video samples with Hindi subtitles and subscribe with Indian currency.
New International Versions Coming Soon Including Mandarin Chinese!
Please enquire about additional languages. We are adding new international partners every month! Email to: [email protected]
Here's a Limited Time Offer! David Avrin will personally lead your first Morning Huddle!
Make the organizational commitment to engage your team in a weekly huddle conversation by the end of 2020, and David Avrin will PERSONALLY call-in on live video to launch the initiative with your team and lead your first discussion!
Questions? Reach out directly to David Avrin at: [email protected]
For immediate response, contact Tiffany Lengyel at 303-501-6301
It's more than simply a matter of working hard. It's about an organization-wide commitment to continuous improvement through ongoing conversation.
Think of it this way: Just one corrected problem area, one new compelling initiative or program enhancement could return your investment 100 fold! Now, imagine at least one great new idea or initiative every month. What could that mean for your customer retention, revenue generation and bottom line? Engage with your team. Put it on the calendar and make space for open discussion.
Best of all, each week's "Morning Huddle" is done for you!
What you should know about me:
I have served as the catalyst for impactful business conversations for over 30 years.
As a business author, Customer Experience and Marketing Speaker and Consultant, I have worked with organizations across North America and in 24 countries on 6 continents including recent work with clients in: Singapore, Bangkok, Barcelona, Mumbai, Abu Dhabi, Sydney, London, Manila, Monte Carlo, Bogota, Rotterdam, Melbourne, Delhi, Buenos Aires, Johannesburg and Dubai.
I have written 5 books including the popular: It's Not Who You Know, It's Who Knows You! and Visibility Marketing.
My newest Customer Experience book: Why Customers Leave (and How to Win Them Back) was named in Forbes as one of the 7 Business Books Entrepreneurs Need to Read and one of the Top-Ten Business Books of the Year. It is being translated into Russian, Chinese, Spanish, Vietnamese and recently launched in India.
In addition to decades of business consulting and promotion, I am also a former CEO group leader and current speaker with Vistage International, the world's leading CEO member organization.
You can learn more about my speaking and consulting at www.DavidAvrin.com
Are you ready to commit to gaining legitimate, sustainable competitive advantage?
Your membership in this powerful year-long initiative is a very reasonable $29/month for individual solo-preneurs, and only $99/month for businesses with fewer than 50 employees. (Larger organizations, please reach out for special pricing options.) With a world-wide audience, new languages are being added every month including Spanish, Hindi and more. Just make a request and we will accommodate!
Professional/Solo-Preneur Membership
$29/Month
Annual Membership
Pricing for individual professional membership.
INCLUDES:
Weekly video lesson/challenge
Facilitator's Guide
Member Benefits
Business Membership (up to 50 employees)
$99/Month
Annual Membership
Note: If you have over 50 employees, please email: [email protected]
We have very low-priced membership options for your organization, as well as additional benefits afforded our larger organizational members.
